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FAQ & CONTACT

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FREQUENTLY ASKED QUESTIONS

Here are answers to the frequently asked questions we have received in the past. If you don't find your question here, feel free to drop us a line in the contact form.

General

What kind of accommodation do you provide at Coconut Guesthouse?
We offer traditional wooden Bungalows, Superior rooms and Standard rooms, all located in a beautiful garden 10 minutes walk to Maungmagan Beach. We have 13 rooms in total, all of which have water and garden views. For further details please check our Accommodation page.
What are the reception hours?
Our reception is open daily from 7:30am until 8pm. If you are planning on arriving after reception hours, please contact us via phone or email to arrange a late check-in.
Is there any child policies and rates?
Children of any age are allowed at Coconut Guesthouse and must be accompanied by an adult.
• Children up to and including 5 years old can stay for free (extra-bed are available for free if needed). Please note that cots are not available at Coconut Guesthouse.
• Children from 6 years old are charged the individual adult rate (extra-bed are available at additional cost of 15,000 MMK/night (12,000 MMK in low season).
Is extra-bed available?
Extra-bed is available upon request in advance and are charged 15,000 MMK/night (12,000 MMK in low season).
The room rate is set per night based on double occupancy (2 guests). With online booking on our website, please check-in any additional bed on the booking confirmation page.
3 guests total is the maximum per room.
Are pets allowed at Coconut Guesthouse?
Coconut Guesthouse is a pet friendly hotel.
Are there any smoking rooms?
Our rooms are smoke-free but you can smoke on the balcony, in our restaurant, in the common areas and in the garden. Please help us keep the area clean: don’t throw your cigarette butts on the floor.
Are the rates per person or per room?
All prices are on a per-room-basis and based on double occupancy (2 guests). Any 3rd person added in the same room will be charged 15,000 MMK/night (12,000 MMK in low season) for an extra-bed.
3 guests total is the maximum per room.
Which languages are spoken at Reception?
English, Burmese and French.

Facilities

Is there WiFi?
We offer free WiFi to all guests in the common area and the restaurant. There is no WiFi in the room but there is a good cell data reception with MPT and Mytel.
Is there parking available?
We have a guest car park in front of the reception building so you can park your car safely.
Are laundry/ironing/cleaning services available at Coconut Guesthouse?
We offer laundry and ironing services. Kindly note that these services are charged by weight.
Daily cleaning of your room is only upon request.
Is it possible to book traditional massage online?
Unfortunately this is not possible online but you can contact the hotel directly, which will be happy to reserve the traditional massage for you (please ask 1 day in advance). You can also ask for it in your the message of your reservation. We will confirm you by message you back.

Transport

Do you offer hotel shuttles from/to Dawei airport or bus station?
Coconut Guesthouse do not offer free shuttles from/to Dawei, but you can contact us to book a taxi that will pick you up. The transport from/to Dawei is charged 15,000 MMK. On online booking you are able to add “Pick up in Dawei” as additional services to your reservation. We kindly ask you to let us know your time and place of arrival.
What transport is available around the hotel?
• Taxi and moto-taxi– Reception will happily book taxis for guests (day trip available).
• Motorbike – Explore the Dawei peninsula by yourself. Motorbike rental is available from reception.
Can I rent a motorbike at Coconut Guesthouse?
Yes, you can rent a motorbike with us. Motorbike-rental is available per day or for the duration of your stay. You will be charged 12, 000 MMK/day.
For long-term rental discount, please ask the Reception.

Your booking

What time are the check-in and check-out?
Check-in time is 2pm.
Check-out time is 12pm.
Is early check-in available?
Any guests who require an early check-in will need to contact us before coming at Coconut Guesthouse giving us details of the arrival time so that we can welcome you. However, early check-in will depend on rooms occupancy. Please note that extra fees are charged depending on arrival time:
• From 12am to 2am = 100% of the room rate
• From 2am to 4am = 50%
• From 4am to 6am = 30%
• After 6am = 20%
Is late check-out available?
If you require a later departure please ask when you check-in if this is possible. However, late check-out will depend on whether the room needs to be cleaned for the next guest or not. We can also keep your luggages and belongings at the Reception and lockers are available (free of charge).
What is required to check-in?
• All guests need to have a valid passport and a valid Visa to stay in Myanmar.
• All guests must complete and sign the Foreign Registration form with personal informations (name, nationality, address, length of stay, previous/next destination in Myanmar and passport number)
How can I change or cancel my reservation?
If you want to change or cancel your reservation, please contact us as soon as possible by email or by phone.
By online booking you are able to cancel your reservation by clicking on the link “Cancel your booking” provided in the booking confirmation mail.

Payment

How do I pay my stay at Coconut Guesthouse?
Full payment for accommodation is to be paid upon arrival during check-in (no online payment). Payment of any outstanding balance (food, beverage and services) is made when you check out.
Can I pay by credit cards?
Yes, we accept Visa and MasterCard. Please note that by using credit cards you will be charged 3% of extra fees.

Location

Where is Coconut Guesthouse?
Coconut Guesthouse is situated in Maungmagan village, 10 minutes walked to Maungmagan Beach (500m). Maungmagan is 15 km to the south-west of the city of Dawei (about 20 min by motorbike).
Where is Coconut Bar & Restaurant?
Coconut Bar & Restaurant is situated on Maungmagan Beach, 10 minutes walk (500m) from Coconut Guesthouse.
Which is the nearest airport?
The nearest airport is Dawei which is located around 17 km away from Coconut Guesthouse.

Dining

Is the breakfast included?
The breakfast is included in the rooms price for all guests. It is served in the restaurant of the guesthouse from 7:30am and 10am.
> More info
What are the lunch and dinner options?
Coconut Guesthouse has an onsite restaurant where you can have breakfast, lunch and dinner. Another option is Coconut Bar & Restaurant right on Maungmagan beach, just 10 minutes walk (500m) from Coconut Guesthouse.
> More info
There are also a wide range of seafood restaurants that line Maungmagan beach. If you want to spend the day in Dawei, you will find a great choice of restaurants (western food, burmese food, teashops and bakeries).

LOCATION

GET IN TOUCH

We kindly ask you to check our FAQ's before contacting us.
If you have a question that has not been answered here or anywhere else in the site,
please feel free to contact us for more informations.

Give Us a Call

Pick your phone and call us, we are always here for you! +95 9 423 713 681 (Whatsapp and Viber available)

Send Us an Email

Drop us a line by email at contact@coconutguesthouse.com or by using the form enclosed.

Drop By and Talk

Are you already in the area of Dawei and Maungmagan beach? Stop by and take a look.